Babul Bhatt

mobile: +91 7506492247     email: babulbhatt@gmail.com

Principal Consultant

Executive Profile

Strategic, focused and business oriented IT/Telecom Delivery and Solution Expert with 24 years of extensive experience in the areas of end-to-end IT Solutions for 2G, 3G & 4G LTE Mobile Networks, General Management, Project Delivery and Governance, Budgeting, Business Development, Consulting-led Sales, IT Strategy and CIO Advisory Services.

Skills

·               Enterprise Architecture (TOGAF/SOA)

·               IT Strategy & Technology Assessment

·               Business Process Improvement (eTOM/ITIL)

·               Stakeholder & Vendor Management

·               Aligning Business Goals to IT Architecture Strategy

·               Identifying & Managing Risks

·               Team Building & Employee Skills Improvement

·               RFP Negotiations & Vendor Selection

·               Business Transformation Projects

·               Decision Making for IT Governance

·               Oracle CRM, Order Management & Provisioning

·               IBM Tivoli & HP Service Assurance Solutions

Professional Experience

Ericsson Global Services, India

January 2015 – Present

Principal Consultant

Business Consulting in the OSS/BSS domain. Driving business innovation for the telecommunication customers.

Lead multiple consulting assignments to define business strategy, formation of business alliances and strategic partnerships. Drive customer engagements from lead generation to contract fulfillment.

Thought leadership for OSS/BSS Consulting Opportunities

Vodafone, London

April 2013 – May 2014

OSS/BSS Solution Architect

Responsible to deliver Enterprise Architecture/Solution Design for Vodafone One Net Unified Communications offering across Salesforce.com. Improving areas like Customer Acquisition and Retention & Order Fulfilment Cycle.

Translation of  the Strategy into an IT Architecture and Project Portfolio across Salesforce.com

Design Delivery Lead and successful Stakeholders Engagement and Client/Vendor Relationship Management

Created and obtained buy in from all stakeholders on the target architecture and the roadmap towards achieving project milestones. Conducted the architecture communication and buy in for all major deliverables

Ensured that the delivery is in-line with industry standards – eTOM/SOA/TOGAF/ITIL

Uninor, India

November 2009 – December 2013

General Manager & Head OSS (Development & Delivery)

Leading a team of Solution Architects to define strategy for end-to-end OSS Solution by adopting latest technology, COTS products and Industry Standard References (eTOM/SOA/NGOSS) including Transformation & Simplification Projects.

OSS leadership for Launch, Design, Delivery and Operations of Service Assurance (HP Suite) & Service Fulfilment (Oracle ASAP/OSM/UIM) journey including Siebel CRM for a Greenfield GSM Operator’s pan-India across 13 circles.

Development & Design Authority for Sales & Distribution Business Track. Spearheaded rollout of GIS (Pitney Bowes) based application to monitor and analyse Sales & Distribution across various channels.

Responsible for overall OSS Strategy & Vendor Management through Strategic Outsourcing deal worth £400M+

Responsible for day-to-day Operations & Maintenance of Service Assurance & Service Activation Stack

Responsible for scoping out the Unified Network Operations Center Customer Service Assurance RFP worth £20M, vendor short listing through technical evaluation of the proposed solutions

Loop Telecom, India

December 2008 – November 2009

Head OSS

OSS Subject Matter Expert with experience into Solution Architecture/Design/Integration based on NGOSS & SOA

Designed End-to-End Business Process Blueprints based on E-tom and ITIL standards

Provided SWOT Analysis for IT Systems during Mergers & Acquisitions

Responsible for Sustainable OSS Strategy & Rollout for GSM/Mobile Operator within Budget

Developed technical teams, strategies and delivery methodologies, while providing core competence and expertise at negotiating with and managing vendors to support overall business operations.

SPANCO Telesystems and Solutions, Ltd, India

October 2007 – December 2008

General Manager & Head - OSS/BSS Practice

Responsible for leading the business and high level planning

Responsible for the overall strategic planning and direction of OSS/BSS practice

Defined the business and managed revenue/P&L responsibility. Established end to end business unit for the practice starting from strategy, go-to-market, innovation, solution & offerings, pricing, partnerships, customers, etc

Aided Sales to bring deals closure, door opener, solution selling tips, collaterals, etc

Aided requirement definition of solutions within the business practice alongside other Delivery Unit Heads

Led Team of OSS/BSS Engineers, Product Managers and Systems Analysts to serve the success of the Business Unit

Tech Mahindra (British Telecom plc.) Ipswich UK

March 2004 – September 2007

Senior Solution Architect

Solution Design for BT Openreach EMP (LLU & WLR3) Order Progress & Fault Management System

Contributed to BT’s High Level Strategy of deploying the IMS [IP Multimedia Subsystems] Architecture

Developed Strategies for [NGN] Next Generation Systems Architecture & Migration for Telecom Operators

Successfully managed and planned multiple Business Integration within specified time-frame for British Telecom plc

Worked with Telecommunication Operators to meet compliances to Regulatory Authority’s Polices and Guidelines

Provided Technical Sales Support for the Pre-sales Cycle - Estimating the Scope of Work, Effort Estimates, Resources Planning and Schedules. Provided support for Global Alliances and Partner Management

Business Readiness on British Telecom’s 21st Century Network [Benefits of Convergent Networks to Organizations – Voice and Data Convergence]

Helped Pipex Wireless UK’s first WiMAX operator with shorter time-to-market their services

TTI Telecom, Singapore

August 2003 - February 2004

Telecom Expert

Successfully led a team for Project Delivery and Implementation & Designing for SingTel (Singapore Telecoms) Fault & Inventory Management Solution

Identified customer’s needs and instruct them how to best utilize TTI Products for maximum efficiency gain. Trained personnel at all levels in the customer organization

Tactfully resolved customer dissatisfaction and saved $200K in costs to the organization

Info Communication, Singapore

June 2003 - August 2003

Telecom Expert

Responsible for Designing, Planning, Proposing & Implementing ADSL/IP DSLAM Solutions in the region

Ensured the best use of resources by defining and planning strategies

Interfaced with Network Planning and Product Specialists to understand their requirements and propose trial and implementation scenario

Evaluated different scenarios to best suit customer DSL deployment and minimizing CapEx

Developed sound project plans that assigned departmental responsibilities and reduced the risk of missing customer relationship goals. Developed excellent rapport with major Telco Operators in the region

Ownership and Management of Customer Network Infrastructure and Planning

Established new deployment tactics which improved revenue by 30%

Marconi Communications plc., Singapore

August 2000 - August 2002

Regional Pre-sales Consultant

Management and pre-sales bid support for creation of technical, professional services, and commercial content for telecommunications and information technology systems proposals, bid responses, and solutions marketing descriptions. Primary clients were network operators based in Asian region. Role also included providing support as a solutions architect, analysing offerings of competitors, and defining offer presentation strategy

Technical interface to Program Management teams to support Project Implementation

Designing and Planning Hi-speed Optical Networks & End-to-End Integrated Network Management Solutions for Telecommunications companies in the region

Planning and Proposing Network upgrades and deployments for existing customer on Optical Networks, Radio Networks and Network Management Solutions

Provided Regional Pre-sales support for full range of Marconi product suite

Pre-sales support to the Asian countries as a primary reference for response on major tender proposals and queries

Researched vendor products and managed product development for providing geographic redundant systems and resilient database architectures for TMN [Telecom Management Network] Systems

Hewlett Packard, Ltd., Singapore

March 1997 - August 2000

Network Consultant (Network Support Organization/Multi-vendor Support)

Managed Implementation and O&M for mid/large Network Projects for Government, Petroleum, Finance, Insurance & Banking sectors.

Provided Project Management, Business Process Implementation & Network Services Roll out [Cisco Products]

Led a team for Desktop (COE) Common Operating Environment Rollout, Migration from Novell Netware to Windows NT Server and Exchange Mail [for 2000+ desktop environment] for British Petroleum, Singapore

Assisted sales with expert technical Pre-sales support on Tender evaluation and responding to RFPs

Building up Service Level Agreement (SLA) for large customer projects spanning across geographies

Managed a team of 10 engineers to HP’s biggest won project for Network Support and promoted to as Project Manager within 2 months

Won competitive bids for major Network Revamp & Implementation in excess of 3M S$.

Other Professional Experience

Al Yousuf Computers., Dubai, UAE  [Network Engineer]

July 1995 – December 1996

Microland Ltd., Bombay, India [Network Engineer]

June 1994 – July 1995

Zenith Computers Ltd., Bombay, India [Sr. Customer Support Engineer]

April 1993 – May 1994

Fujitsu ICIM Computers Ltd., Bombay, India [Customer Support Engineer]

March 1992 – April 1993

Automation Technologies Ltd., Bombay, India [Customer Support Engineer

March 1991 – March 1992

Education

MBA

Southern New Hampshire University

Diploma in Computer Technology

Board of Technical Examinations, Bombay, India